PLEASE NOTE THAT THIS COURSE IS ONLY OFFERED IN FRENCH
Course Reference: 300 HOTE
Course Title: WorldHost ® – Fundamentals (previously known as SuperHost ®)
Training Sector: Tourism and Hospitality
Description: WorldHost fundamentals program was developed by Tourism British Columbia. This one-day course teaches front-line employees the skills and techniques needed for world-class service professionalism.
- Understand the importance of excellent customer service
- Learn how to communicate more effectively and efficiently with customers
- Learn how to demonstrate attentiveness to customer needs
- Understand the social and economic contribution of a healthy tourism industry.
Prerequisites : None
Objective / Certificate: A provincial certificate of qualification is issued to those who pass the final exam.
Duration: 8 hours
No scheduled course